Questions, answered

Our support team usually replies within 24 hours.

Currently, you will receive updates through your registered email.

Live chat is not available right now. Please use the contact form.

No. You can browse every professional, read their profile and reviews, and see their available times without signing in. You only need an account at the point of requesting a session.

There isn't one. You sign in with your phone number and a code we text you. It is the same account as the MyTherapio app, so if you have booked there before, use that number.

When you request a time, it goes to the professional to accept. Until they do, nothing is charged and you can cancel freely. Most requests are answered within a few hours.

After your session is confirmed, not before. You then have a limited window to pay, shown on your dashboard. If that window passes, the booking is released automatically and you are not charged.

You can cancel any booking that has not been paid for, from your dashboard. Once a session is paid for, only our team can change or cancel it — contact support and we will help.

In your browser. A join button appears on your dashboard shortly before the start time. Nothing to install, and sessions are one-to-one, encrypted and not recorded.

They never reach us. Payment is handled entirely inside Razorpay's own checkout, and MyTherapio only ever receives confirmation that a payment succeeded.